Intake follow-up worker
- Trigger
- A new request arrives with missing or incomplete context.
- Worker prepares
- Drafts a follow-up, gathers the required details, and summarizes what is ready for review.
- Approval rule
- Customer-facing replies wait for the workflow owner before sending.
- Escalates when
- The request is sensitive, unclear, or outside the mapped intake fields.
- Human owner
- Request owner or intake lead.


