- Is Learn the same as the free consultation?
- No. The free consultation helps you understand your options. Learn is paid advice and implementation guidance at $250/hour. We review the information you share, shape a practical AI program and help your team put it into practice.
- What counts as one Worker’s job?
- A job is a defined responsibility, which can span several related workflows and tools. We agree the outcome, workload and limits with you. A different responsibility may need another Worker.
- Does Scale include different capabilities from Grow?
- Scale gives you five Workers with the same capabilities, safeguards and managed service as Grow, at a lower rate per Worker. We agree each Worker’s job, workload and responsibilities with you.
- Do we need to buy AI tokens or other software?
- AI/model usage for the agreed Worker scope is included. You do not need to buy or manage tokens for that work. We confirm any separate software needs when scoping the job.
- Is there a setup fee?
- A setup fee may apply and will be quoted before you commit. More complex setups are scoped separately, including the upfront payment arrangement.
- Is a deposit required?
- For Worker engagements without a separate setup fee, the deposit is $2,500 for Grow or $8,750 for Scale. It counts toward your service price. On monthly billing, it covers the first month after you approve the pilot. On yearly billing, it is credited against the annual total.
- When do monthly payments start?
- Grow is $2,500 per month. Scale is $8,750 per month for five Workers. Your deposit covers the first month after you approve the pilot, and recurring monthly payments begin 30 days after approval.
- What do I pay when I choose yearly billing?
- Annual billing starts when you approve the pilot. The annual total is $20,000 for Grow or $75,000 for five Scale Workers. After crediting your deposit, the remaining balance is $17,500 for Grow or $66,250 for Scale.
- What happens to the deposit if the pilot doesn’t proceed?
- Before pilot approval, annual-plan deposits are refunded in full if the pilot doesn’t proceed. Monthly-plan deposits are non-refundable.
- Do yearly plans include a money-back guarantee?
- Yes. Grow and Scale yearly plans include a 30-day money-back guarantee after pilot approval.
- Can I cancel after the pilot?
- For yearly plans, the standard cancellation terms below apply after the 30-day money-back guarantee period. Standard cancellation requires 60 days’ notice. Monthly service payments are non-refundable. Yearly refunds depend on when service ends after that notice period.
Yearly refunds after the guarantee period| Service ends | Annual price refunded | Grow refund | Scale refund |
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| Before 3 months | Annual price refunded9 months | Grow refund$15,000 | Scale refund$56,250 |
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| 3 to under 6 months | Annual price refunded6 months | Grow refund$10,000 | Scale refund$37,500 |
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| 6 to under 9 months | Annual price refunded3 months | Grow refund$5,000 | Scale refund$18,750 |
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| 9 months or later | Annual price refundedNone | Grow refund$0 | Scale refund$0 |
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Refunds use the annual plan’s monthly equivalent. Existing clients keep the terms of their agreement.
- What if our workload grows?
- We review the volume, complexity and capacity with you. Any change to scope or price is discussed before you commit to it.